Abstractfile
World-Class Practices
World-class practices are those practices that are applied by World-class organizations. Such organizations regularly strive to be the best in the following fields:
Quality
Price
Delivery speed
Delivery reliability
Flexibility
Innovation
World-class organizations aims at maximize their performance in all important areas.
India, as a learning nation, has come a long way during the past decade. The country continues to pass through many meaningful transformations.
The overall frame of world-class organizations’ initiatives is derived from vision, mission, values and beliefs of the top management.
Few world-class initiatives:
Eight pillars of Total Productive Maintenance (TPM) are (i) DM / EM – Development or Early Management, (ii) E&T (Education and Training), (iii) JH (Jishu Hozen = Autonomous Maintenance), (iv) KK (Kobetsu Kaizen = Focussed Improvement), (v) OTPM (Office TPM = Office and administration process improvement), (vi) PM (Planned Management), (vii) QM (Quality Maintenance), (viii) SHE (Safety, Health and Environment).
Nine themes of TPM – (i) P – Productivity, (ii) Q – Quality, (iii) C – Cost, (iv) D – Delivery, (v) S – Service, (vi) S – SHE (Safety, Health and Environment), (vii) M – Moral and Motivation, (viii) G – Good Manufacturing Practices, (ix) I – Innovation. Each theme to be strictly on PDSA (Plan-Do-Study-Act) approach.
Seven S – (i) Seiri = Sort (ii) Seiton = Arrange, (iii) Seiso = Clean (iv) Seiketsu = Standardize (v) Shitsuke = Self-Discipline (vi) Safety (including health and environment) (vii) Security (of data).
Lean manufacturing – Reduction of seven types of Muda (waste) – (i) Muda of overproduction (ii) Muda of transportation (iii) Muda of motion (iv) Muda of scrap and rework (v) Muda of waiting (vi) Muda of inventory (vii) Muda of processing
Kaizen – Kaizen leads to incremental improvements in processes. KAI = Change, ZEN = Better.
ISO 9001:2000 QMS – Ensures consistency and continual improvement in the quality management system of the organization to enhance customer satisfaction.
QMS based on eight management principles ‘CLIPSCFM’ – (i) Customer focus (ii) Leadership (iii) Involvement of people (iv) Process approach (v) Systems Approach (vi) Continual improvement (vii) Factual approach to management (viii) Mutually beneficial supplier relationship
ISO 14001:2004 EMS – Aims to protect the environment for sustainable development. It aims to remove, reduce, recycle and reuse all types of waste. EMS is based on 5 tenets: (i) Prevent pollution (air, water, noise, land, contamination) (ii) Conserve natural resources (water, electricity, paper, oil, flora and fauna) (iii) Meet and exceed all statutory and regulatory requirements of the operating as well as exporting countries (iv) Remove, reduce, recycle and reuse all forms of wastes (v) Ensure top management commitment on continual improvement of above.
OHSAS 18001 – Safety, Health and Environment Standard provides desired work environment. Workers feel safe and confident.
SPC / SQC – Statistical Process Control / Statistical Quality Control – Basic aim of SPC and SQC is to reduce variability by proven management actions. There are half a dozen proven management actions.
Six Sigma – Six Sigma is all about making money – improving bottom-line, of course with clear focus on customers. It follows DMAIC (Define, Measure, Analyze, Improve and Control) approach in all facets of SIPOC (Supplier, Input, Process, Output, Customer). It aims at reducing error level to 3.4 ppm / DPMO.
TQM (Total Quality Management) and WCM (World Class Manufacturing) – TQM is an approach to improve flexibility and effectiveness of business in its entirely. World-class manufacturing incorporates all components of TQM.
TQOM – Total Quality Of Management – Excellence is achieved when management looks to interest and satisfaction of all stakeholders. Service quality is assured by empowering frontline employees.
OR – Operation Research – Operation Research deals with optimization techniques and provides quantification of strategic and operational issues.
Measure of effectiveness – Five yardsticks to assess effectiveness – (i) Cost reduction (ii) Quality improvement (iii) Productivity improvement (iv) Customer satisfaction (v) System improvement.
Develop SMART objectives – S (suited to organizational needs), M (measurable), A (achievable, agreeable), R (realistic), T (time bound).
Three visual indicators – (i) Nothing on floor (ii) No leakage of air, oil, water, steam, electricity, gas (iii) PEEP – Place for Everything and Everything in its Place.
RGNQA – Rajiv Gandhi National Quality Award – Competitive business excellence award
RBNQA – Ramkrishna Bajaj National Quality Award – RBNQA criteria have been used by hundreds of Indian organizations to stay abreast of ever increasing competition and to improve performance.
Deming Prize – Deming prize is awarded to companies that have achieved distinctive performance through application of CWOC (Company Wide Quality Control).
Courtesy Articles/Write-ups
NCQM President’s page write-up ‘World-Class Practices’, Mahesh V. Gandhi – Quality Striving for Excellence (Vol. VI No. 1)
‘Practices for emulative performances’, Dr. R.H.G. Rau – Quality Striving for Excellence (Vol. VI No. 1)
‘World-class initiatives undertaken by business / quality excellence award winners’, B. Banerjee – Quality Striving for Excellence (Vol. VI No. 1)
Courtesy publication – Quality Striving for Excellence published by National Centre for Quality Management, 501 – 503, ‘G’ Wing, 5th Floor, Kailas Complex, Parksite, Vikhroli (West), Mumbai – 400079 (India). Email: ncqm@vsnl.com
Note – Above is an abstract for awareness purpose only. Full text of articles/write-ups should be seen in the above publication. Abstract by – K. R. Singhal, Centre Coordinator, NCQM Ajmer Centre.
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